Why We Need to Know

Trust is a dynamic force, evolving over time. When a trustee excels, trust flourishes; conversely, a trustee's failures can erode trust. While managing trust increases is relatively straightforward, trust declines can have enduring consequences, souring collaborative endeavors. Though trust breakdowns are inevitable they can be mitigated through verbal repairs such as apologies, denials, explanations, and promises. However, it remains unclear whether these strategies effectively restore trust in robots. This gap in understanding hinders the development of resilient robots capable of gracefully recovering from inevitable failures, thus limiting the potential of human-robot collaboration.